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Help and Support
General Questions:
What is the process for getting Joi Internet Service?
Once the customer signs up for DSL service, Joi Internet will verify the DSL order. If the customer currently have DSL service with another company, Joi Internet can switch the DSL service to its network with-in 48 hours in most cases. If customer currently have land line phone line Joi Internet DSL can be installed on the same line.
Do I need to keep a phone line with the telephone company to have Joi Internet DSL?
Joi Internet does not require for you to maintain a land line, in Verizon service area. In AT&T service area we do, but you can get a line with no local or long distance from AT&T and use your JoiPhone line which comes with Unlimited local and long distance calls throughout the US and 9 other countries
What if I do not have phone line or DSL?
If the new customer does not have DSL or land line in Verizon service area, a new data line will need to be installed (at no additional fee). Joi Internet does not do inside wiring, the data line will be installed to the phone box located outside the house or the apartment. Once the data line is installed Joi Internet will ship free DSL modem to the customer. The DSL modem is designed to be self installed by the customer.
How do I go online?
Once you signed up, and installed Joi Internet service you will be able to surf the web using any Internet browser.
What speed of service does Joi Internet provides?
Joi Internet DSL service currently provides Internet download speed of up-to 7.1Mbps
How do I get support?
Our support call centers are available 7 days a week, 365 days a year.
Toll Free: 877-I-GOT-JOI or 877-446-8564 e-mail: Support@JoiInternet.com
What is the benefit for upgrading my service to yearly contract from month-to-month?
Joi Internet offers its services without commitment or contract required. If you wish to commit to one year of service, then you will guarantee you price will not change for one year. You will also save $30 on activating new service.